Returns & Exchange
Q: Can I return and exchange my item or get a refund?
Please note that Outdoor Products HK only accepts returns or exchanges for the wrong item that has been sent to you or if the merchandise is damaged.
We are happy to accept return within 7 days of receipt and refund in the form of store credit, provided that:
In terms of color, we make every effort to provide photos that accurately represent the true colors of our products. However, we cannot accept color variations or discrepancies for product exchange or refund. If you have any concerns or questions regarding the color, style, texture, or size of our products, we kindly ask that you inquire about them in advance.
Items are unworn or unused , original tags and packaging with no signs of tearing or disassembly
Items do not fall in the "excluded item" category as discounted items
If the suspected defective product(s) not meet above conditions, Outdoor Products HK are unable to accept the claim and reserves the right of final decision
Please contact us at info@outdoor-products.com.hk before shipping your return item. Items shipped without our consent may be refused upon delivery. Exchanges or returns should be sent along with the invoice and return approval email. Please note that you are responsible for all the return costs and relevant customs taxes and duties (if applicable).
Q: What if I get an item with fault as defective or incorrect?
If you received a defective or incorrect item, we will be happy to replace your product at no cost or offer a full cash refund (excluding any bank handling charges and exchange rates difference). Please contact us at info@outdoor-products.com.hk within 7 days of receipt, stating the problem and attach relevant photos if possible.
If the case complies with our warranty policy during the period, we will fix the case for free. Items shipped without our consent may be refused upon delivery.
Q: What if my bag has developed a fault?
Please contact us at info@outdoor-products.com.hk for available in repairing or not, stating the problem and attach relevant photos if possible.
If the case complies with our warranty policy during the period, we will fix the case for free. Items shipped without our consent may be refused upon delivery.
Q: When will I get a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@outdoor-products.com.hk