Privacy Policy

 

Last updated: September 1, 2025

This Privacy Policy explains how Outdoor Products HK, which is powered by Shopify, collects, uses, and protects your personal information when you use our website and services (the "Services"). We are committed to ensuring your privacy and the security of your data in accordance with applicable laws. By using the Services, you agree to the practices described in this policy.

 

1. Information We Collect

 

We collect information to provide and improve our services to you. This includes:

 

Personal Information

 

This is information that can directly identify you. We collect this information when you create an account, make a purchase, or communicate with us.

  • Contact Details: Your name, email address, phone number, and mailing address.

  • Financial Information: Your payment details and transaction information.

  • Account & Transaction Details: Your username, order history, wishlists, and preferences.

  • Communications: Information you provide when contacting customer support or submitting feedback.

 

Non-Personal Information

 

This information does not identify you personally. We collect it automatically as you use the Services to help us understand how to improve our website.

  • Device & Usage Information: Your IP address, browser type, pages visited, and how you interact with our website.

 

2. How We Use Your Information

 

We use your personal information to:

  • Provide and Improve Services: To process your payments, fulfill your orders, and manage your account. This also includes personalizing your shopping experience, such as recommending products based on your browsing history.

  • Communicate with You: To send you updates about your orders, respond to your inquiries, and provide customer support.

  • Marketing: To send you promotional emails or show you relevant advertisements and member discounts. If you submit a testimonial or photo, you consent to its use in our marketing materials.

  • Ensure Security: To authenticate your account, prevent fraud, and secure our Services.

 

3. How We Disclose Personal Information

 

We may share your personal information with third parties for legitimate business purposes under the following circumstances:

  • With Service Providers: We work with partners like Shopify, payment processors, and shipping companies who perform services on our behalf. They are only authorized to use your information to provide those specific services.

  • With Business Partners: We may share information with marketing partners to advertise and promote our products. These partners will use your information according to their own privacy policies. Depending on where you live, you may have the right to opt out of this type of sharing.

  • As Required by Law: To comply with legal obligations, respond to law enforcement requests, or enforce our company policies.

 

4. Relationship with Shopify

 

Our Services are hosted on the Shopify platform. Shopify collects and processes your personal information to provide and improve their services. Information you submit will be transmitted to and shared with Shopify and its third parties, which may be located outside of Hong Kong. This is done to operate our store and provide a seamless shopping experience. For more information on how Shopify handles your data and your rights, please visit their Consumer Privacy Policy.

 

5. Your Rights and Choices

 

You have rights regarding your personal information. Depending on your location and applicable law, these may include the right to:

  • Access: Request access to the personal information we hold about you.

  • Correct: Ask us to correct any inaccurate information.

  • Delete: Request that we delete your personal information.

  • Manage Preferences: You can manage your communication preferences by opting out of marketing emails at any time.

 

6. Data Security and Retention

 

While no system is completely secure, we use a range of technical and organizational measures, including SSL encryption, to protect your personal information. We retain your information only for as long as necessary to provide you with services, comply with legal obligations, or resolve disputes.

 

7. Contact Us

 

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at orders@outdoor-products.com.hk or at our office address:

Room 801, 8/F, International Enterprise Centre 2, 73 Chai Wan Kok Street, Tsuen Wan, NT, Hong Kong.